How can we help?

Download Multilo, open it, and sign in. If the app doesn't pick up your web session automatically, open the connect page in your browser and paste the connection key into the app.

Credits power Multilo's AI features. Every account gets free monthly credits, and paid plans add more each month. Your current balance is always shown in your account.

Refunds are reviewed requests, not instant. Open a refund request from your account billing page and our team reviews it and replies in your ticket — usually within 1–2 business days.

Open your account billing page and choose Cancel subscription. Your plan stays active until the end of the current billing period, and you keep full access until then.

On your own device. Multilo is a local-first desktop app — the documents, folders, and files you write stay on your machine. We don't upload, store, or read them.

Open a ticket on this page and we'll reply by email and in your ticket thread, usually within 1–2 business days. You can track every reply in the thread.